ADRC Agency-Referral Tool

An ombudsman: Helps identify resources for residents inside or outside of long-term care facilities; Identifies, investigates, and resolves complaints by or on behalf of residents of long-term care facilities; complaints such as neglect, abuse, and exploitation of vulnerable residents. Provides information about long-term care facilities, eligibility criteria, and other services for the elderly and their family caregivers; Provides information to residents, staff, and family members about resident rights and nursing facility requirements; Advocate: works with residents, families, and staff to resolve complaints and concerns. The Ombudsman Program relies heavily on volunteers to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the managing local ombudsman for more information. Complaints accepted from any source, including anonymous sources.

An ombudsman: Helps identify resources for residents inside or outside of long-term care facilities; Identifies, investigates, and resolves complaints by or on behalf of residents of long-term care facilities; complaints such as neglect, abuse, and exploitation of vulnerable residents. Provides information about long-term care facilities, eligibility criteria, and other services for the elderly and their family caregivers; Provides information to residents, staff, and family members about resident rights and nursing facility requirements; Advocate: works with residents, families, and staff to resolve complaints and concerns. The Ombudsman Program relies heavily on volunteers to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the managing local ombudsman for more information. Complaints accepted from any source, including anonymous sources.

The Senior Source works to provide life-changing services for older adults in the greater Dallas area at all income levels, from the most active to the very frail. * Elder Support Program: Specialists provide case coordination, supportive counseling and problem resolution to older adults and their caregivers. * Long-Term Care Ombudsman Program: Staff and volunteers work to improve the quality of life in nursing homes and assisted living facilities. * Guardianship and Money Management Program: Trained volunteers & staff help manage the personal & financial affairs of frail, vulnerable elderly. * Senior Employment Program: Professionals provide mature job seekers with job search techniques, seminars, job leads, networking opportunities & computer training. Senior Companion Program: Older adults serve as in-home companions to elderly with special needs so they can remain independent. * AGE (Advocacy Group for Elders): Community members come together to address issues affecting older adults such as housing and healthcare. * Foster Grandparent Program: Seniors are paired with special-needs children in early education settings, homeless shelters, community centers and hospitals. * RSVP (Retired Senior Volunteer Program): A clearinghouse for a wide variety of volunteer activities for older adults. * ElderCare Partners: An arm of The Senior Source; fee-based program.