ADRC Agency-Referral Tool

A nonprofit, nonpartisan membership organization for people age 50 and over. Dedicated to enhancing the quality of life for all as we age. Lead positive social change and deliver value to members through information, advocacy and service. Also provides a wide range of unique benefits, special products, and services for all members.

An ombudsman: Helps identify resources for residents inside or outside of long-term care facilities; Identifies, investigates, and resolves complaints by or on behalf of residents of long-term care facilities; complaints such as neglect, abuse, and exploitation of vulnerable residents. Provides information about long-term care facilities, eligibility criteria, and other services for the elderly and their family caregivers; Provides information to residents, staff, and family members about resident rights and nursing facility requirements; Advocate: works with residents, families, and staff to resolve complaints and concerns. The Ombudsman Program relies heavily on volunteers to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the managing local ombudsman for more information. Complaints accepted from any source, including anonymous sources.