ADRC Agency-Referral Tool


Main Categories (Information and Assistance) > Sub Categories (Patient Rights Assistance) > Agencies

Current List of Agencies:

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 Alamo Area Agency on Aging- Ombudsman Program (Rural Counties)

An ombudsman: Helps identify resources for residents inside or outside of long-term care facilities; Identifies, investigates, and resolves complaints by or on behalf of residents of long-term care facilities; complaints such as neglect, abuse, and exploitation of vulnerable residents. Provides information about long-term care facilities, eligibility criteria, and other services for the elderly and their family caregivers; Provides information to residents, staff, and family members about resident rights and nursing facility requirements; Advocate: works with residents, families, and staff to resolve complaints and concerns. The Ombudsman Program relies heavily on volunteers to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the managing local ombudsman for more information. Complaints accepted from any source, including anonymous sources.

Hours: Mon-Fri 8am-5pm

Area(s) Served: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, Wilson

Target Group: Seniors, Caregivers

Fees: None

Application Process: Call for assistance

Eligibility Requirements: People 60 years and older, and their spouses or caregivers; must be a resident of the 11 area counties outside of Bexar County

Phone: (210) 362-5209

Address: 2700 NE Loop 410 San Antonio, TX 78217

Web: Go to site

Related Taxonomies:

  • Local Government Complaints/Ombudsman Offices
  • State Government Complaints/Ombudsman Offices
  • Nursing Facility Complaints
  • Advocacy
  • Individual Advocacy
  • Long Term Care Ombudsman Programs
  • Patient Rights Assistance
  • Nursing Facility Referrals
  • Long Term Care Options Counseling
  • Volunteer Recruitment/Placement * Older Adult Volunteers
  • Volunteer Training
  • Volunteer Opportunities
  • Advocacy/Ombudsman Volunteer Opportunities
  • Area Agencies on Aging

 ARK-TEX Area Agency on Aging

Assist in planning and developing programs specially designed for citizens 60 years of age and older and their spouses.

Area(s) Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, and Titus, Bexar

Target Group: Seniors

Phone: (800) 372-4464

Address: 4808 Elizabeth Street Texarkana, TX 75503

Web: Go to site

Related Taxonomies:

  • Benefits Assistance
  • Patient Rights Assistance
  • Area Agencies on Aging
  • Specialized Information and Referral

 Bexar Area Agency on Aging (AACOG / AAA) Ombudsman Program

An ombudsman: Helps identify resources for residents inside or outside of long-term care facilities; Identifies, investigates, and resolves complaints by or on behalf of residents of long-term care facilities; complaints such as neglect, abuse, and exploitation of vulnerable residents. Provides information about long-term care facilities, eligibility criteria, and other services for the elderly and their family caregivers; Provides information to residents, staff, and family members about resident rights and nursing facility requirements; Advocate: works with residents, families, and staff to resolve complaints and concerns. The Ombudsman Program relies heavily on volunteers to respond to and investigate resident complaints. Ongoing training and support is provided for volunteers. Persons interested in volunteering should contact the managing local ombudsman for more information. Complaints accepted from any source, including anonymous sources.

Hours: Mon-Fri 8am-5pm

Area(s) Served: Bexar

Target Group: Seniors, Disabled, Caregivers

Fees: None

Application Process: Apply by telephone or in person.

Phone: (210) 362-5236

Address: 2700 NE Loop 410 San Antonio, TX 78217

Web: Go to site

Related Taxonomies:

  • Local Government Complaints/Ombudsman Offices
  • State Government Complaints/Ombudsman Offices
  • Nursing Facility Complaints
  • Advocacy
  • Individual Advocacy
  • Long Term Care Ombudsman Programs
  • Patient Rights Assistance
  • Nursing Facility Referrals
  • Long Term Care Options Counseling
  • Volunteer Recruitment/Placement * Older Adult Volunteers
  • Volunteer Opportunities
  • Advocacy/Ombudsman Volunteer Opportunities
  • Area Agencies on Aging
  • Senior Advocacy Groups
  • Volunteer Program Recruitment Assistance

 Texas Legal Services Center (TLSC) / Health Law Program

Legal assistance for health care issues.

Area(s) Served: Atascosa, Bandera, Bexar, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina, Wilson

Target Group: Individuals with problems involving the healthcare delivery system

Fees: none

Application Process: Leave your name, number, the best time to call and a brief description of your matter & a lawyer will contact you regarding your issue.

Eligibility Requirements: Income at or below 125% of FPL

Phone: (866) 979-4343

Address: 815 Brazos Street Austin, TX 78701

Web: Go to site

Related Taxonomies:

  • Benefits Assistance
  • Estate Planning Assistance * Older Adults
  • Patient Rights Assistance
  • Medicaid Recipients